pcvisit ProfiSupport
pcvisit ProfiSupport is the solution for IT supporters wishing to increase their profits with online support.
Develop your support service into a profitable commercial model and use the recording and session history functions of pcvisit ProfiSupport, for example, to extend your service capacity.
In addition to the well-known basic functions (show, see, remote control and much more), you can analyse customers' PCs (system information requests) with pcvisit ProfiSupport to solve problems quickly and simply - without your customer needing to buy anything, install anything or have any special knowledge.
Overview of the most important functions:
- Showing, seeing and remote controlling functions
- 2 to 3 session partcipants
- Invitation function via session link
- Integrated chat
- Remote system data scans
- Flash-recording function
- Comprehensive session history
- Possible to integrate with Helpdesk systems, CRM systems and databases through a configurable comment function
- Transfer of multi-monitors (up to 4 monitors)
- Transfer of Vista UAC dialogues
- Start a session with viewing direction set to “Host sees Guest”
- Pre-set remote control function to active
- Disable background picture transfer
- Highly secure encrypted transference of clipboard contents, files and folder
More information
pcvisit produt portfolio online support
